Terms of service

Terms & Conditions Last updated: April 2026

Please read these terms carefully before using velnaro.co.uk or placing an order.

1. About Us Velnaro is a UK-based home security brand selling solar-powered lighting products online at velnaro.co.uk. Contact: support@velnaro.co.uk.

2. Placing an Order By placing an order, you confirm that you are at least 18 years old and that all information provided is accurate. We reserve the right to cancel any order at our discretion, with a full refund issued.

3. Pricing All prices are displayed in GBP and include VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price shown at the time of checkout.

4. Payment We accept all major credit and debit cards, PayPal, Klarna, Clearpay, Apple Pay, and Google Pay. All payments are processed securely.

5. Delivery We aim to deliver within 3–5 working days. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers or circumstances outside our control.

6. Returns You have the right to cancel your order within 14 days of receiving it under the UK Consumer Contracts Regulations. Items must be returned unused and in original packaging. See our Refund Policy for full details.

7. Warranty Products are covered by a 12-month warranty against manufacturing defects. This does not affect your statutory rights.

8. Limitation of Liability Velnaro is not liable for indirect or consequential losses arising from use of our products beyond the purchase price paid.

9. Governing Law These terms are governed by the laws of England and Wales.