Shipping policy
Thank you for shopping with VELNARO. We are committed to delivering your order as quickly and reliably as possible.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may take an additional 1–2 business days.
Shipping Times We currently ship to the United Kingdom and selected international destinations. Estimated delivery times are as follows:
- United Kingdom: 5–10 business days
- European Union: 7–14 business days
- Rest of World: 10–20 business days
Please note these are estimated delivery times and may vary due to customs, carrier delays, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your order online.
Customs and Import Duties For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at velnaro@hotmail.com and we will investigate with the carrier on your behalf.