Returns & Refunds Policy
Returns & Refunds Policy
We want you to be completely happy with your Velnaro purchase. If you're not satisfied for any reason, we're here to make it right.
Understanding Our 30 Day Return Policy UK
You have 30 days from the date of delivery to return your item for a full refund — no questions asked. Items must be unused and in their original packaging.
How to Return an Item
- Email us at support@velnaro.co.uk with your order number and reason for return
- We'll respond within 24 hours with return instructions and the return address
- Pack the item securely in its original packaging
- Send it using a tracked service and keep your proof of postage
- Once received and inspected, your refund will be processed within 5–7 business days
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery at support@velnaro.co.uk with photos of the damage. We will arrange a free return and send a replacement or issue a full refund at no cost to you.
12-Month Warranty
All Velnaro products come with a 12-month warranty against manufacturing defects. If your product develops a fault within 12 months of purchase under normal use, we will repair or replace it free of charge.
Refunds
Refunds are issued to your original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or card provider.
Non-Returnable Items
- Items returned after 30 days without prior agreement
- Items that have been used, damaged by the customer, or are missing original packaging
Contact Us
For any returns or refund queries, please contact our support team:
📧 support@velnaro.co.uk
⏱ We respond within 24 hours, Monday to Friday
Eligibility and Conditions for Returns
Our 30 day return policy UK offers customers the flexibility to return products within 30 days of purchase. To qualify for a return, items must be unused, in original condition, and in the original packaging. This ensures that returned products can be processed efficiently. The policy covers most products, but certain items like personalized goods may be excluded. Always check the product details at purchase for specific information on return eligibility. This transparent approach protects both customers and our business.
How to Initiate a Return
Initiating a return under our 30 day return policy UK is straightforward. Customers need to contact our support team via email or phone to obtain a return authorization. Once approved, customers receive clear instructions on how to send the item back. We recommend using tracked shipping to ensure the safe return of products. Following these steps helps us process your return quickly and issue your refund promptly. Our friendly team is ready to assist with any questions throughout the process.
Refund Process and Timelines
After receiving the returned product, our team inspects it to ensure compliance with our 30 day return policy UK. Once approved, the refund is processed using the original payment method. Refund timelines can vary depending on your bank or card issuer but typically take between 5 to 10 business days. Customers will receive a confirmation email once the refund is initiated. We strive to make this process as efficient and transparent as possible, giving customers confidence when making purchases with us.
Eligibility for Returns
Our 30 day return policy UK ensures that customers have sufficient time to evaluate their purchases. To be eligible, items must be returned within 30 days from the date of delivery and remain in their original condition, unused, and with all packaging intact. Products that are faulty or damaged on arrival are also covered under this policy, allowing customers to request refunds or replacements quickly. This policy provides peace of mind while shopping, emphasizing fairness and transparency with every transaction.
How to Initiate a Return
Starting a return under our 30 day return policy UK is simple and hassle-free. Customers should first contact our customer support team via email or phone with their order details and reason for return. Once approved, a return authorization and instructions are provided. Items must be securely packaged and sent back using the designated shipping method to avoid delays or complications. Our step-by-step process is designed to make returning products easy and efficient.
Refund Process and Timeline
Once returned items are received and inspected as per our 30 day return policy UK, refunds are processed promptly. Refunds are typically issued via the original payment method within 7-14 business days. Customers will receive confirmation once refunds are completed. Shipping costs are refunded only if the return is due to our error or faulty items. Our goal is to maintain clear communication throughout the refund process to ensure customer satisfaction and trust in handling returns.